Issues with your order? Email info@purplewax.com for assistance.
Shipping | Worldwide shipping available via USPS Priority Mail International. Please allow up to 14 business days – not including weekends or holidays – to start shipping orders. Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by email once your order has shipped. If you do not receive a confirmation please email info@purplewax.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed. We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
International Tracking | If tracking on your shipment is at a standstill, please submit your tracking # into your local mail carrier's online tracking database for updated scans if your order shipped via USPS. If no updates are available, please contact your local custom's office with tracking information.
Delivery If you have any issues, contact your carrier with tracking information. For international orders, please check tracking often & contact your local mail carrier for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your local customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact USPS or your local mail carrier immediately.
Return Policy | All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at info@purplewax.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.
Shipping | Worldwide shipping available via USPS Priority Mail International. Please allow up to 14 business days – not including weekends or holidays – to start shipping orders. Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by email once your order has shipped. If you do not receive a confirmation please email info@purplewax.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed. We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
International Tracking | If tracking on your shipment is at a standstill, please submit your tracking # into your local mail carrier's online tracking database for updated scans if your order shipped via USPS. If no updates are available, please contact your local custom's office with tracking information.
Delivery If you have any issues, contact your carrier with tracking information. For international orders, please check tracking often & contact your local mail carrier for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your local customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact USPS or your local mail carrier immediately.
Return Policy | All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at info@purplewax.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.